Politique d’expédition
SHIPPING POLICY
At Glow-Routine, we do our best to process and deliver every order as quickly and safely as possible.
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Shipping Countries
We currently ship to the following countries:
France
Belgium
Luxembourg
Switzerland
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Order Processing Time
Orders are usually processed within 1 to 5 business days after payment confirmation.
During high-demand periods, promotional campaigns, holidays, or stock transfers, processing may take slightly longer.
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Estimated Delivery Time
Estimated delivery time for France, Belgium, Luxembourg, and Switzerland is usually between 1 and 7 business days after dispatch.
Please note that delivery times are estimates and may vary depending on the carrier, destination, customs procedures, stock availability, or other factors outside our control.
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Shipping Origin
Glow-Routine works with several logistics partners.
Our main warehouses are located in Europe. In some cases, depending on stock availability or product type, orders may also be shipped from our secondary warehouses in Asia.
Regardless of the shipping origin, customers will receive tracking information once the order has been dispatched.
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Tracking Information
All orders include tracking when available.
Once your order has been shipped, you will receive a tracking number by email. Please allow some time for the tracking information to update after dispatch.
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Shipping Costs
Shipping costs, if applicable, are displayed at checkout before payment.
Any free shipping offer or promotional shipping rate will be clearly shown at checkout.
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Customs, Duties and Taxes
For orders shipped within the European Union, taxes and shipping charges are displayed at checkout when applicable.
For Switzerland and other non-EU destinations, customs duties, import taxes, or additional fees may apply depending on local regulations. These charges, if applicable, are the responsibility of the customer and are not controlled by Glow-Routine.
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Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order cannot be delivered due to an incorrect or incomplete address, Glow-Routine cannot be held responsible for delays, failed delivery, or additional shipping fees.
If you notice an error in your shipping address, please contact us as soon as possible at Support@Glow-Routine.com.
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Lost, Delayed or Undelivered Packages
If your package is delayed, please first check the tracking link provided by email.
If your order has not arrived within the estimated delivery period, you can contact us at Support@Glow-Routine.com and we will help investigate the situation with the carrier.
If a package is marked as delivered by the carrier, Glow-Routine is not responsible for theft, loss after delivery, or incorrect delivery details provided by the customer. However, we will do our best to assist you with the carrier investigation.
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Contact
For any shipping question, please contact us at: